Company Information
Company Name: Shaoxing Jinmanyi Textile Co., Ltd.
Company Address: Room 201-202, Building 1, 2nd Floor, Shihuahu Village, Hutang Street, Keqiao District, Shaoxing City, Zhejiang Province (Commitment Declaration)
Return Address: Room 201-202, Building 1, 2nd Floor, Shikua Village, Hutang Street, Keqiao District, Shaoxing City, Zhejiang Province (Commitment Signature)
Homepage: British Department Store Independent Station oopqrr.com
Legal Representative: Qian Changchang
Contact Information: 19949389030
Contact Email: service@oopqrr.com
Customer Service: 24/7 Online Service
Return and Exchange Scope
This return and exchange policy applies to all British department store products purchased from our independent website oopqrr.com. Users can request a return or exchange within 30 days from the date of receipt of the goods if the conditions are met.
Return and Exchange Terms
Return Terms:
Items must be new, unused, undamaged, with tags and original packaging intact. If there are quality problems with the product, such as serious color difference, mismatch of categories (not caused by the user choosing the wrong category), it can be returned or exchanged without affecting the secondary sale.
Users must provide proof of purchase, such as order screenshots, payment details, etc., to prove that the product was purchased from this website.
Exchange terms:
Items must be new, unused, undamaged, with labels and original packaging intact. If the user requests an exchange for non-quality reasons, such as the purchase of this department store category is not to their liking, only the same item with a different color is allowed, and the replacement item must be in stock.
Proof of purchase is also required.
Return and Exchange Procedures
Apply for a return or exchange:
Users can apply in the following ways:
Contact our 24-hour online customer service center to explain the reason for the return or exchange, order number, product information, etc.
Please send an email to service@oopqrr.com with the subject "Return or Exchange Request - [Order Number]", and the body of the email includes the reason for the return or exchange, your name, contact information, order number and product information.
Once a return or exchange request is received, a customer service representative will contact the user within one business day to confirm whether the request meets the return or exchange requirements.
Return process:
Once your application is approved, the customer service staff will provide you with the return address (i.e. your company's return address) and relevant return instructions.
The user must return the product to the designated address, and the return shipping fee will be borne by the company (for returns due to quality issues). If the return is not due to quality issues, you are responsible for paying the return shipping fee. The user should choose a reliable logistics method and keep the return logistics order number and receipt.
The company will inspect the returned goods within 3 to 5 business days after receiving them. If the product is eligible for return, the product price will be refunded according to the user's original payment method. The time required for refund processing depends on your payment method, but it usually takes 3 to 15 business days.
Exchange process:
Once your exchange request is approved, customer service will inform you of the exchange process.
The user must return the goods to be exchanged to the designated return address, and the company will bear the return shipping fee (for exchanges due to quality issues). If the exchange is for reasons other than quality issues, you will be responsible for paying the return shipping fee. You must also keep the return logistics number and receipt.
After the company receives and inspects the exchanged goods, it will be shipped to the user within 3-5 working days. The company will bear the shipping costs of the products, and a free shipping policy for the entire store will be implemented during this stage.
Special situation handling
If the product has quality problems during use, but the return and exchange period has exceeded 30 days, the user can contact the customer service center to explain the situation. The company provides solutions such as repairs and partial refunds based on actual conditions.
If the product purchased by the user is a promotional product (special sale, clearance goods, etc.), unless the product itself has quality problems, it does not support return and exchange. However, even if the product has quality problems, the return conditions and procedures of this policy apply.
Notes
When returning, please ensure that the product packaging is intact to prevent secondary damage during transportation. If the product is damaged due to improper packaging, the company has the right to refuse return and exchange or require the user to bear the corresponding losses.
If the goods are lost or damaged due to logistics reasons during the return and exchange process, the company will communicate with the logistics company to assist the user in solving the problem, but will not directly bear the liability for compensation. If the return or exchange is delayed due to the company's reasons, the company will provide the user with corresponding compensation, such as coupons.
Our company provides 30 days of free return and exchange services throughout the store to provide users with a high-quality shopping experience. Please use this service reasonably. If the company determines that the user has malicious returns, exchanges or other behaviors that affect the normal operation of the company, the company has the right to reject the return and exchange request, and take corresponding measures such as restricting the use of the account as appropriate.
Policy Description and Update
The right to interpret this return and exchange policy belongs to Shaoxing Chen Manyi Textile Co., Ltd. The company reserves the right to modify and update this policy in accordance with changes in laws and regulations, business development needs, etc. The modified policy will be published on this website and will take effect from the date of publication. If you continue to use this website for shopping, it is deemed that you agree to the modified policy.
